Meeting Room Terms and Conditions

To make a booking you can check our availability online here or contact us either by email or by calling reception on +44(0) 191 269 6989.


Payment is due in advance of your booking date. An invoice will be sent shortly after your booking has been confirmed, which should be paid on receipt.

If you require extras during your meeting or event (such as extra refreshments or additional equipment) or you would like to stay with us longer than originally planned, we’ll do our very best to accommodate your request, and you can settle the additional cost by credit/debit card on the day.

If you require extra time to set up or clear a meeting room, please take this into consideration. If you do arrive early, you may not be able to gain access until the time of the booking. Make sure the timing of your booking takes this into account.  Access to meeting rooms is available 9am to 5pm Monday to Friday.

** Should you need to change your booking at any time please let us know as soon as possible, and at least working 2 days before the date of your booking so we can make sure everything is perfect for you on the day! **

Cancellation Policy

In the unlikely event that you wish to cancel your booking, a credit will only be issued if:

  • The cancellation is made at least 2 working days in advance of the booking date;


  • An alternative date is confirmed at the time of cancellation of the booking.

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